Frequently Asked Questions
WHAT IS MY DELIVERY DOCTOR?
My Delivery Doctor is a logistics company that operates a network of independent drivers who delivers goods to customers locally from restaurants, stores, and other locations.Our delivery doctors pick up and deliver items for customers who may not have time, may be disable, sick, or just don't want to. My Delivery Doctor is a third party service and may or may not be affiliated with the locations listed. These locations are listed for the convenience of the customer to know what locations we can deliver from in the area. Some locations may be listed and shared by customers, and other RDS from a public site. These restaurants are for our pick up agents/delivery doctors and may be listed as courier. With our courier deliveries we may or may not be affiliated with the locations that are listed within this category.The establishments can choose to use My Delivery Doctor for marketing purposes. Customers can go on My Delivery Doctors website www.mydeliverydoctor.com to request for a driver to pick up an order The customer securely pays online, a dispatcher places the order with the appropriate business, a driver picks up the order, checks for accuracy and delivers it to the customers home, office, or business. Customers benefit from this service because its fast, convenient, and affordable.
60 MIN ORDER TIME
WE DO NOT GUARANTEE 60 MINUTES BUT 60 MINUTES IS OUR GOAL TIME OR BEFORE. THIS CAN BE ALTERED WITH THE RESTAURANT COOK AND PREPARE TIME, DURING PEAK HOURS, STREET FAIRS, TRAFFIC. OUR SYSTEM TRIES TO BE AS ACCURATE AS POSSIBLE WITH UPDATES.
Do I Tip My Driver?
Drivers are self-employed and, as such, are not paid by the hour. So, YES--your drivers work for tips and they are very much appreciated, if you feel you have received good service. If you have not received good service please do not hesitate to contact a member of management at firstname.lastname@example.org. Please remember our drivers carry $5.00 or less for safety. Please have exact change when tipping the driver.
Do you offer gift certificates?
Gift Certificates are available in any amount and are perfect for all occasions! Get Well Meal, for Office Rewards, or even for expecting new Moms and Dads, a gift certificate is always a useful gift. Please visit our website, or download the app and click gift cerficate and follow the instructions.
My family member goes to school, elderly lives alone, etc and I would like to help them order food, how can I help?
Simply call (843)253-4447 and ask to set up a HOUSE ACCOUNT for your son/daughter, or elderly family member. House Accounts are available in any amount and can be paid for over the phone with a Visa, Master Card, American Express or Discover. Once your family member has a House Account, they can order any time during business hours and their food, delivery fee, and even their tip can be deducted from the remaining balance on the account. We can even notify you when the account is getting low.
IS THERE A DELIVERY FEE?
Yes delivery fees start at $3.50.
WHAT IF I HAVE A COMPLAINT?
PLEASE CONTACT US AS SOON AS POSSIBLE. UNFORTUNATELY WE CANNOT DO ANYTHING ABOUT THE TASTE OF THE FOOD.
WHAT IF I WANT TO CANCEL MY ORDER?
UNFORTUNATELY IF YOU DO NOT CONTACT US WITHIN 3 MIN OR UNDER THE ORDER WILL ALREADY BE PLACED AND WE CANNOT CANCEL IT.
WHAT IF IM NOT PRESENT TO RECEIVE MY ORDER?
Our staff will try to make every effort to deliver your order, but our drivers can not stay at a residence longer than 10 min. If the order is undeliverable no refund will be given.
What if I give the wrong address?
If the driver is already on his/her way unfortunately the customer will be charged an additional delivery fee to deliver it. Addresses are given or entered in by the customer.
WHAT IF I WANT TO CATER?
PLEASE CONTACT MANAGEMENT@MYDELIVERYDOCTOR.COM AND SPEAK TO MANAGEMENT WE WILL BE HAPPY TO ASSIST YOU.
WHAT IF I WANT TO DELIVER A GIFT WITH DINNER?
JUST LET US KNOW WE WILL BE HAPPY TO MAKE YOUR LOVED ONE SMILE.
WHAT IF I WANT TO ORDER FROM MULTIPLE RESTAURANTS IN ONE ORDER?
NO PROBLEM! IF THERE IS A DELIVERY FEE YOU WILL BE CHARGED FOR EACH RESTAURANT